Privacy Policy.

Effective Date: September 2024

Synergy Health Kendal respects your privacy. When it comes to your personal information, we believe in transparency, not surprises.

That’s why we’ve set out here what personal information we collect, what we do with it and your choices and rights. By using our website, you confirm you have agreed to the Terms of Service and read and understood this Privacy Policy and our Cookie Policy.

For website visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  •  Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

 Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Webforms

When you submit information to this website via webform or via a paper form, we collect the data requested in the webform in order to track and respond to your submissions. Including:

  • Name

  • email address

  • Telephone number

  • Address

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

We also store this information in Squarespace and / or on a private Google drive to support any outbound communication with you.

Personal data from webforms may also be shared with therapists working at Synergy Health Kendal to enable them to contact you regarding an appointment or an enquiry If you become a patient / client of one our therapists they may store this data in their patient management system.

Marketing emails

Synergy Health Kenal may use contact data collected from you (including name and email address) to support outbound email communication you have opted to receive and inform you of news, updates or special offers from Synergy Health .

You can unsubscribe from outbound emails by notifying Synergy Health via reception@synergyhealthkendal.co.uk

Vouchers

Vouchers issued by Synergy Health Kendal will be used to obtain a discount for treatment according to the terms for the voucher. When surrendering the voucher the therapist will complete the details as set out below on the reverse of the voucher:

  • Therapist and Treatment details.

  • Date of appointment (date voucher used)

  • Name of individual/patient/client who used the voucher

  • Postcode of patient to avoid same name issues

  • Voucher codes

Synergy Health Kendal will store this information on on a private Google drive to support the voucher use process and to prevent mis-use. Data stored will be erased once the process is completed, with actual dates based on the voucher codes:

  • Vouchers with 24WMS codes - data stored 11/09/24 - 31/05/25

Social Media - Facebook

Synergy Health Kendal uses Facebook to promote services & events and to run promotional competitions. Personal data collected by Meta is used to analyse engagement with our services and to select the winners of competitions using Facebook tools, data is not extracted or stored outside of Meta systems.

For details Meta privacy terms visit  Meta Privacy Policy - How Meta collects and uses user data | Privacy Center | Manage your privacy on Facebook, Instagram and Messenger | Facebook Privacy

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address